Elevate Your Living
Beyond Expectations

1. Formation and Scope of Service Agreement

These Terms of Service ("Terms") constitute a legally binding contract between you ("Client," "Customer," "Homeowner," or "you") and Creative Home Decor, a USA limited liability company ("Company," "Creative Home Decor," "we," "us," or "our"), with its principal place of business at 4560 Center St, Baldwin Park, CA 91706, USA. These Terms govern your use of our website, mobile applications, customer portal, and all home improvement, installation, design, warranty, and consulting services provided by Creative Home Decor and its authorized affiliates and subcontractors. By clicking "Accept," creating an account, signing a service proposal, or engaging our services in any manner, you represent that you are at least 18 years old, have the legal capacity to enter into binding contracts, are the property owner or an authorized representative of the property owner with documented authority, and agree to be bound by these Terms in their entirety. If you are acting on behalf of a legal entity (LLC, corporation, partnership, HOA), you further represent that you have full authority to bind that entity. These Terms supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter herein. Any additional terms proposed by you that would modify or contradict these Terms are expressly rejected unless we provide explicit written consent signed by an authorized officer of Creative Home Decor.

2. Service Descriptions, Standards, and Limitations

Creative Home Decor provides residential home services across eleven primary categories: Interior Design (space planning, material selection, 3D visualization, furnishing coordination), Exterior Design (facade renovation, landscaping integration, siding, stonework, outdoor living spaces), Home Decor (furniture procurement, art curation, textile selection, styling and installation), Bathroom Remodeling (demolition, plumbing reconfiguration, fixture installation, tile work, waterproofing, finishing), Kitchen Remodeling (cabinet design and installation, countertop fabrication, appliance integration, electrical upgrades, backsplash installation), Fire and Safety Installations (fire sprinkler systems, smoke and CO detector networks, fire extinguisher placement, emergency lighting, safety audits), Solar Panel Installations (site assessment, system design, panel mounting, inverter installation, battery storage, grid interconnection, monitoring setup), Home Warranty Plans (system coverage for HVAC, plumbing, electrical, appliances, with defined service call fees and coverage caps), Roofing Installations (tear-off, underlayment, shingle/metal/tile installation, flashing, ventilation, ridge caps, cleanup), Gutter Installation (seamless gutter forming, downspout installation, gutter guard systems, underground drainage connections), and Home Security Systems (camera installation, smart lock integration, sensor deployment, control panel setup, professional monitoring enrollment). Specific project scope, materials, specifications, timeline, and pricing are defined in individual Service Agreements or Proposals provided to you before work commences. We reserve the right to refuse service for projects that present safety concerns, structural impossibilities, code violations we cannot resolve, or situations where the requested work falls outside our areas of expertise.

3. Pricing Structure, Deposits, and Payment Terms

All service pricing is quoted in United States Dollars and is exclusive of applicable sales tax, use tax, permit fees, HOA application fees, impact fees, utility connection charges, and any governmental surcharges unless explicitly stated as included in your Service Agreement. Written estimates are valid for a period of thirty (30) calendar days from the date of issuance, after which pricing may be revised due to material cost fluctuations, labor rate changes, or supplier price adjustments. Upon execution of a Service Agreement, a deposit is required as follows: projects under $10,000 require a 25% deposit; projects $10,000–$50,000 require a 35% deposit; projects $50,000–$150,000 require a 40% deposit; projects exceeding $150,000 require a 50% deposit. Progress payments are structured as outlined in the payment schedule attached to your Service Agreement, typically tied to completion milestones (demolition complete, rough-in complete, finish installation complete, final walkthrough). The final payment of ten to fifteen percent (10-15%) is due upon substantial completion, defined as the point at which the project is sufficiently complete for its intended use, notwithstanding minor punch-list items. Payments not received within five (5) business days of the due date are subject to a late fee of one and one-half percent (1.5%) per month (18% annual percentage rate) on the outstanding balance. We accept payment via Visa, Mastercard, American Express, Discover, ACH bank transfer, certified check, cashier's check, and personal check (subject to clearance before work begins). Financing arrangements are offered through third-party lending partners and are subject to their separate credit agreements, terms, and conditions. Creative Home Decor is not a lender and does not make credit decisions. Our Price Match Guarantee: if you present a written quote from a licensed, insured competitor for identical scope and materials within 10 business days of our estimate, we will match the price and provide an additional 5% discount.

4. Project Timelines, Scheduling, and Delay Provisions

Estimated project timelines provided in Service Agreements represent our good-faith projections based on current conditions including material availability, crew scheduling, permit processing times, and typical weather patterns for the project location and season. These estimates are not guaranteed delivery dates and do not create a time-of-the-essence obligation unless explicitly designated as such in a separate written addendum signed by both parties. Factors that may cause timeline adjustments beyond our reasonable control include but are not limited to: severe weather events (hurricanes, tornadoes, flooding, extreme heat or cold), material supply chain disruptions (manufacturer backorders, shipping delays, raw material shortages), permit processing delays by municipal authorities, discovery of unforeseen conditions (hidden structural damage, asbestos, lead paint, mold, code violations, inadequate existing wiring or plumbing), HOA approval delays, change orders requested by the Client, utility company coordination timelines (particularly for solar interconnection), and subcontractor availability constraints caused by industry-wide labor shortages. When delays occur, we will notify you within 24 hours of identifying the delay, provide a revised timeline estimate, and document the cause. If a delay is caused solely by Creative Home Decor negligence or willful misconduct (excluding factors listed above), we will credit two percent (2%) of the delayed service cost per calendar week of delay, up to a maximum of ten percent (10%), applied to your final invoice. Cancellation due to delay is permitted only if the delay exceeds 60 days beyond the original estimated completion date and is primarily attributable to Creative Home Decor.

5. Change Orders, Scope Modifications, and Extra Work

No modification to the agreed-upon scope of work, materials, design specifications, project timeline, or pricing shall be valid or binding unless documented in a formal Change Order signed by an authorized representative of both the Client and Creative Home Decor before the modified work is performed. The Change Order shall specify: a unique identification number, the date, a detailed description of the proposed change, the reason for the change (Client request, unforeseen condition, code requirement, etc.), the cost impact expressed as an additional charge or credit with an itemized breakdown, the timeline impact in business days, any material lead time implications, and signatures of both parties. Verbal requests for changes, text messages, emails without formal Change Order attachment, and informal agreements are not binding and will not be honored for billing purposes. We strongly recommend consolidating multiple small changes into periodic batch Change Orders to minimize administrative overhead and potential cumulative timeline impacts. If unforeseen conditions are discovered during construction (such as concealed water damage behind walls, deteriorated structural members, non-compliant electrical wiring, or subsurface soil issues), we will immediately cease work in the affected area, document the condition with photographs and written description, prepare a Change Order describing the required remediation work, and obtain your approval before proceeding. You have the right to obtain an independent assessment of the condition before approving the Change Order.

6. Client Obligations and Responsibilities

As the property owner, you assume certain responsibilities that are essential to the successful and timely completion of your project. Access: You must provide Creative Home Decor and our subcontractors with reasonable access to the work area during agreed-upon working hours (typically 7:00 AM to 6:00 PM local time, Monday through Saturday). If access requires gate codes, garage door openers, keys, or alarm system disarmament codes, you must provide these prior to the scheduled start date. Preparation: You must remove all personal belongings, furniture, appliances, window treatments, wall hangings, and decorative items from areas where work will be performed. If you request our team to handle this removal and storage, additional labor and storage fees will apply as detailed in a separate estimate. Pet Management: All pets must be secured in a designated area away from the work zone during work hours, or alternative arrangements made (boarding, day care, etc.). We are not responsible for the safety of unrestrained pets in active construction areas. Disclosure: You must disclose all known conditions that may affect the project including but not limited to: presence of asbestos, lead paint, mold, radon, buried utilities not marked by utility locating services, structural defects, previous unpermitted work, active pest infestations, and any history of water intrusion or foundation issues. Failure to disclose known hazardous conditions may result in additional charges, project delays, and liability for resulting damages. Decision-Making: You must make material selections, design approvals, and other project decisions within the timeframes specified in your Service Agreement. Delays in decision-making are treated as Client-caused delays and may result in timeline extensions without corresponding credits. HOA and Permitting: You are responsible for providing any required HOA pre-approval applications, architectural review committee submissions, or community-specific documentation in a timely manner. While we assist with the process, we cannot control HOA decision timelines.

7. Warranty Coverage, Exclusions, and Claim Procedures

Creative Home Decor provides the following warranty coverage for all completed projects: Standard Workmanship Warranty — ten (10) years from the date of Substantial Completion, covering defects in installation workmanship performed by our team or authorized subcontractors. This includes but is not limited to improper installation of materials, failure of connections or fasteners attributable to installation error, water intrusion caused by flashing or waterproofing installation defects, and cosmetic defects in finish work (paint, tile, cabinetry) not resulting from normal wear or improper maintenance. Premium Workmanship Warranty — lifetime (for as long as you own the home) for projects designated as Premium Tier in your Service Agreement, covering the same categories as the Standard Warranty with enhanced coverage for structural elements. This warranty is non-transferable. Extended Structural Warranty — twenty-five (25) years for load-bearing structural modifications (wall removals, beam installations, foundation repairs), covering structural failure attributable to our engineering or installation work. Exclusions: This warranty does NOT cover damage caused by normal wear and tear, misuse, abuse, negligence, or improper maintenance by the homeowner or third parties; damage from natural disasters (earthquakes, floods, hurricanes, tornadoes, wildfires), pests (termites, rodents, insects), or environmental factors (UV degradation, salt air corrosion in coastal areas) unless the damage results from a failure to apply specified protective treatments; defects in materials manufactured by third parties (covered instead by the manufacturer's warranty, which we will facilitate claiming on your behalf); modifications, repairs, or alterations performed by anyone other than Creative Home Decor or our authorized representatives after Substantial Completion; failure of systems or components not installed by Creative Home Decor; cosmetic issues that were accepted at the Final Walkthrough without notation on the punch list. Claim Procedure: Warranty claims must be submitted in writing via email to warranty@creativehomedecor.info or through your online client portal within thirty (30) days of discovering the defect. Include your project number, a description of the defect, photographs, and any relevant context. We will schedule an inspection within ten (10) business days. If the claim is valid, we will repair or replace the defective work at no cost within a commercially reasonable timeframe. If we are unable to remedy the defect after two (2) attempts, you may engage a qualified third party at our expense (up to the original service value) or request a pro-rated credit.

8. Limitation of Liability and Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER Creative Home Decor NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBCONTRACTORS, AFFILIATES, SUCCESSORS, OR ASSIGNS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ENHANCED DAMAGES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE, GROSS NEGLIGENCE, AND STRICT LIABILITY), STATUTE, REGULATION, OR ANY OTHER LEGAL THEORY. THIS EXCLUSION SPECIFICALLY ENCOMPASSES BUT IS NOT LIMITED TO: LOSS OF USE OF THE PROPERTY OR ANY PORTION THEREOF; LOSS OF REVENUE, INCOME, PROFITS, OR BUSINESS OPPORTUNITIES; INCREASED COSTS OF LIVING OR ALTERNATE ACCOMMODATION EXPENSES; EMOTIONAL DISTRESS, ANXIETY, INCONVENIENCE, OR DIMINUTION OF ENJOYMENT; DAMAGE TO PERSONAL PROPERTY NOT SPECIFIED IN THE SERVICE AGREEMENT; ATTORNEYS' FEES AND LITIGATION COSTS (EXCEPT AS OTHERWISE PROVIDED IN SECTION 14); AND ANY DAMAGES ARISING FROM THIRD-PARTY CLAIMS. THE TOTAL AGGREGATE LIABILITY OF Creative Home Decor AND ALL AFFILIATED PARTIES FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO A SINGLE SERVICE AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO Creative Home Decor UNDER THAT SPECIFIC SERVICE AGREEMENT. THIS LIABILITY CAP REPRESENTS THE PARTIES' AGREED UPON ALLOCATION OF RISK AND IS A MATERIAL INDUCEMENT FOR Creative Home Decor TO PROVIDE SERVICES AT THE AGREED PRICING. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Indemnification and Hold Harmless Provisions

You agree to defend, indemnify, and hold harmless Creative Home Decor and its parent company, subsidiaries, affiliates, officers, directors, members, managers, employees, agents, subcontractors, material suppliers, insurers, legal counsel, and successors and assigns (collectively, "Indemnified Parties") from and against any and all losses, damages, liabilities, costs, expenses, fees (including reasonable attorneys' fees at all tribunal levels, expert witness fees, and court costs), penalties, fines, judgments, and obligations of any nature whatsoever (collectively, "Claims") arising out of or related to: any breach of your representations, warranties, or obligations under these Terms or your Service Agreement; any negligence, willful misconduct, or fraudulent act by you, your family members, household members, guests, or invitees on or about the project site; your failure to disclose known hazardous conditions, environmental contamination, or code violations existing on your property prior to the commencement of work; any claim by any co-owner, tenant, neighbor, HOA, or third party alleging interference, nuisance, trespass, property damage, or personal injury arising from the project; any dispute between you and any other party with an interest in the property (co-owner, spouse, former owner, lienholder) regarding authorization for the work; any violation of applicable law, ordinance, regulation, or covenant by you or at your direction; and any claim that the project as designed and constructed infringes upon any patent, copyright, trademark, trade dress, or other intellectual property right of a third party when the design was provided or approved by you. This indemnification obligation survives the completion or termination of the Service Agreement, the expiration of any warranty period, and any assignment or transfer of your interest in the property.

10. Insurance Requirements and Coverage Provisions

Creative Home Decor maintains comprehensive insurance coverage designed to protect both our company and our clients. Commercial General Liability Insurance: $3,000,000 per occurrence / $5,000,000 general aggregate with Hartford Insurance Company, covering bodily injury, property damage, personal injury, and advertising injury arising from our operations. Professional Liability (Errors & Omissions) Insurance: $3,000,000 per claim / $5,000,000 aggregate with CNA Financial, covering errors in design recommendations, project management oversight failures, and professional negligence. Workers' Compensation Insurance: Statutory limits as required by the laws of each state in which we operate, plus Employer's Liability coverage of $1,000,000 per accident, through Travelers Insurance. Commercial Automobile Liability: $2,000,000 combined single limit covering all company-owned and leased vehicles. Umbrella/Excess Liability: $10,000,000 following form coverage providing additional limits above primary policies. All subcontractors are required to maintain equivalent insurance coverage with Creative Home Decor named as additional insured on their general liability policies and providing certificates of insurance prior to commencing any work. We strongly recommend that you maintain adequate homeowner's insurance coverage throughout the project duration. Standard homeowner policies may have exclusions or limitations during construction (such as vacancy provisions if the home is uninhabitable during renovation, or increased liability limits required during construction). We encourage you to contact your insurance agent to discuss your specific project and ensure appropriate coverage is in place. Certificates of our insurance are available upon written request to insurance@creativehomedecor.info.

11. Cancellation, Termination, and Refund Policies

You possess the right to cancel a Service Agreement under the following terms: Federal Cooling-Off Period: For agreements signed at your residence or at a location other than our permanent business address, you may cancel within three (3) business days of signing without penalty or obligation, in accordance with the FTC's Cooling-Off Rule (16 CFR Part 429). Cancellation must be delivered by mail, email, or hand delivery. Pre-Start Cancellation: After the cooling-off period but before the scheduled project start date, cancellation incurs a fee equal to ten percent (10%) of the total contract value or $500, whichever is greater, to cover administrative costs, engineering time, and material holding expenses. Within-7-Days Cancellation: Cancellation within seven (7) calendar days of the scheduled start date (but before work has commenced) incurs a fee of twenty-five percent (25%) of the total contract value. Post-Commencement Cancellation: Once work has begun, cancellation is treated as a termination for convenience. You will be billed for: all labor performed at our standard hourly rates plus twenty percent (20%) overhead; all materials ordered, delivered, or custom-fabricated (even if not yet installed) at full cost plus a fifteen percent (15%) restocking/customization surcharge; all permit fees paid; all subcontractor mobilization and cancellation charges; and a project termination administrative fee of $2,500. Our Cancellation: If Creative Home Decor cancels a project without cause (not due to your breach), you are entitled to a full refund of all amounts paid within fifteen (15) business days, plus a $500 goodwill credit toward any future service. Refund Processing: All approved refunds are processed within thirty (30) business days via the original payment method. If the original payment method is unavailable, refund will be issued by company check mailed to your address on file.

12. Permits, Code Compliance, and Regulatory Obligations

Creative Home Decor assumes full responsibility for obtaining all required building permits, trade-specific permits (electrical, plumbing, mechanical, roofing), environmental permits, and any specialty permits required by the local jurisdiction having authority over your project. This includes preparing and submitting permit applications, paying permit fees (unless your Service Agreement specifies otherwise), scheduling and coordinating required inspections at each phase of construction, addressing any inspector comments or correction notices, and obtaining the Certificate of Occupancy or Certificate of Completion upon final inspection approval. All work is performed in substantial compliance with the applicable building codes as adopted by the local jurisdiction, including but not limited to the International Building Code (IBC), International Residential Code (IRC), National Electrical Code (NEC/NFPA 70), International Plumbing Code (IPC), International Mechanical Code (IMC), and applicable fire codes (NFPA 1, NFPA 101). We also comply with federal regulations including EPA Lead Renovation, Repair, and Painting (RRP) Rule for pre-1978 homes, OSHA workplace safety standards, and ADA accessibility requirements where applicable. If work is found to be non-compliant due solely to Creative Home Decor error, we will correct the non-compliance at our sole expense, including any costs associated with re-inspection. If non-compliance results from code changes enacted after permit issuance but before project completion, we will work with you to determine the most cost-effective path to compliance, which may require a change order.

13. Dispute Resolution, Arbitration, and Waiver of Jury Trial

Any controversy, claim, or dispute arising out of or relating to these Terms, any Service Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate (collectively, "Dispute"), shall be resolved according to the following procedure: Step 1 — Good Faith Negotiation: The parties shall attempt to resolve the Dispute through direct negotiation between you and your assigned Project Concierge, escalated if necessary to our VP of Client Satisfaction. This negotiation period shall last no more than thirty (30) calendar days. Step 2 — Mediation: If negotiation fails, either party may initiate non-binding mediation through JAMS (Judicial Arbitration and Mediation Services) or another mutually agreed mediator. Mediation costs shall be split equally between the parties. Each party shall participate in good faith, and the mediation shall be concluded within sixty (60) days of filing. Step 3 — Binding Arbitration: If mediation does not result in full resolution, the Dispute shall be finally resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator with significant construction industry experience, selected from JAMS' roster in accordance with its procedures. The arbitration shall take place in the county where the project was performed, or the county of your residence, at your election. The arbitrator may award any relief that a court of competent jurisdiction could award, including injunctive relief. The arbitrator's decision is final and binding and may be confirmed and entered as a judgment in any court having jurisdiction. Costs of arbitration (excluding attorneys' fees) shall be borne as follows: Creative Home Decor pays all filing, administration, and arbitrator fees for claims seeking $75,000 or less. For claims exceeding $75,000, costs are split equally. EACH PARTY HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LITIGATION ARISING FROM OR RELATED TO THESE TERMS OR ANY SERVICE AGREEMENT. EACH PARTY WAIVES THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate or join the claims of other persons or parties unless all affected parties consent. These dispute resolution provisions shall survive termination of any Service Agreement and the expiration of any warranty period.

14. Intellectual Property Ownership and Usage Rights

All intellectual property associated with Creative Home Decor services is governed by the following ownership framework: Company-Originated IP: All design concepts, architectural drawings, floor plans, 3D renderings, material specifications, proprietary construction methods, software systems, website content, marketing materials, trademarks, service marks, trade dress, and trade secrets created by Creative Home Decor or its employees remain the exclusive property of Creative Home Decor until full payment is received for the applicable Service Agreement. Upon receipt of full payment, ownership of project-specific deliverables (designs, plans, renderings created specifically for your project) transfers to you, subject to the limitations described below. Client-Originated IP: Any designs, plans, ideas, or materials you provide to Creative Home Decor remain your property. You grant Creative Home Decor a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and create derivative works from your IP solely for the purpose of performing the contracted services. License Restrictions: You may not reproduce, distribute, publish, display, or commercially exploit Creative Home Decor designs, renderings, or plans for any purpose other than the completed project at the specified address without prior written consent. Specifically, you may not use our designs as templates for other properties, sell our plans to third parties, or publish them in publications or online platforms without permission. Portfolio License: You grant Creative Home Decor a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use photographs (taken by our team or provided by you), project descriptions, and completed project designs for portfolio, marketing, advertising, social media, and promotional purposes. You may opt out of this license by notifying us in writing within 30 days of project completion, in which case we will use only anonymized or interior-design-focused imagery that does not identify your property. Trademarks: "Creative Home Decor," the Creative Home Decor logo, and all associated service marks are the exclusive property of Creative Home Decor. No trademark license is granted to you under these Terms.

15. Force Majeure and Unforeseeable Circumstances

Neither party shall be liable for any failure or delay in performing its obligations under these Terms or any Service Agreement to the extent that such failure or delay is caused by circumstances beyond the reasonable control of the affected party ("Force Majeure Event"). Force Majeure Events include but are not limited to: natural disasters (earthquakes, floods, hurricanes, tornadoes, wildfires, volcanic eruptions, landslides), pandemics or epidemics declared by the WHO or CDC, government actions (executive orders, mandates, lockdowns, moratoriums, trade restrictions, embargoes), acts of terrorism or war, civil unrest, riots, or insurrection, labor disputes (strikes, lockouts, work stoppages) not involving Creative Home Decor own employees, supply chain disruptions (raw material shortages, manufacturing plant closures, transportation system failures, port congestion, container shipping delays), utility failures (power outages, water main breaks, gas supply interruptions), severe weather conditions making construction unsafe or impractical, and delays caused by government permitting or inspection processes beyond normal timelines. The affected party must provide written notice of the Force Majeure Event within five (5) business days of its occurrence (or discovery, if not immediately apparent), including the nature of the event, the expected duration, and the obligations affected. The affected party must use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable. If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate the affected Service Agreement upon written notice without liability, and the Client shall receive a pro-rated refund for any prepaid but unperformed services, less the reasonable cost of materials already procured and work already performed.

16. Material Specifications, Substitutions, and Defect Policies

Material specifications detailed in your Service Agreement (including brand names, model numbers, color codes, grade levels, dimensions, and performance characteristics) represent the standard materials intended for your project. We source materials from authorized distributors and verified suppliers to ensure authenticity and warranty coverage. In the event that a specified material becomes unavailable due to manufacturer discontinuation, supply chain disruption, or production delay exceeding 30 days, we will notify you promptly and present substitution options. Substitutions will be of equivalent or superior quality, performance, and aesthetic characteristics, and will never be made without your written approval through a Change Order or Substitution Approval Form. Pricing adjustments for substitutions will be credited if the replacement costs less, or billed if the replacement costs more, as specified in the approval documentation. Material Defects: If materials supplied by Creative Home Decor are found to be defective upon delivery or installation (manufacturing defects, shipping damage, incorrect items), we will replace them at no additional cost to you, including any labor required for removal and reinstallation. The replacement timeline depends on material availability but will be expedited to minimize project impact. If you choose to supply your own materials (a "Client-Supplied Materials" arrangement), Creative Home Decor will install them in a workmanlike manner but provides no warranty on the materials themselves. You assume all risk for quality, suitability, and defects in client-supplied materials, and Creative Home Decor warranty covers only the installation workmanship, not material performance. Material Price Escalation: For projects with durations exceeding 60 days, material costs are subject to escalation. Your Service Agreement may include a material escalation clause allowing adjustment of up to 10% of the material cost portion of the contract if documented supplier price increases occur during the project window.

17. Property Protection, Site Safety, and Clean-Up Standards

Creative Home Decor is committed to maintaining your property in the best possible condition throughout the project lifecycle. Pre-Construction Protection: Before work begins, we install protective coverings including heavy-duty floor protection (Ram Board or equivalent) on all walking surfaces within and adjacent to the work zone, plastic sheeting over HVAC registers and fixed furniture, protective film on windows and door frames near the work area, and exterior ground protection for material staging areas. During Construction: Work areas are cleaned daily, with debris removed, tools organized, and pathways kept clear. Dust containment systems including negative air machines with HEPA filtration, zip-wall barriers, and doorway seals are deployed for demolition, drywall work, and any activity generating significant airborne particles. Hazardous materials (asbestos, lead, mold) discovered during construction trigger immediate work stoppage in the affected area and engagement of certified abatement specialists before work resumes. Site Safety: Our job sites comply with OSHA construction safety standards including fall protection for work above 6 feet, scaffolding safety, electrical safety protocols, personal protective equipment requirements, and hazardous communication standards. The work site is secured at the end of each workday with locked entry points where applicable. Post-Construction Clean-Up: Upon project completion, we perform a comprehensive cleaning including removal of all construction debris, vacuuming and mopping of all affected surfaces, window cleaning (interior), and removal of all protective coverings. A final walkthrough is conducted with you to identify any remaining issues, documented on a Punch List, which is completed within five (5) business days. We are not responsible for pre-existing dust, dirt, or damage in areas outside the defined work zone that was not documented during the pre-construction condition assessment.

18. Subcontractor and Third-Party Service Provider Management

Creative Home Decor engages qualified subcontractors and third-party service providers to perform specialized portions of our projects, including but not limited to licensed electrical work, licensed plumbing, HVAC installation, structural engineering, asbestos abatement, tree removal, concrete work, and specialty finish installations. All subcontractors are selected through a rigorous vetting process that includes verification of active state trade licenses, confirmation of insurance coverage (general liability, workers' compensation, professional liability) with Creative Home Decor named as additional insured, review of at least three recent client references, assessment of safety record and OSHA citation history, verification of bonding capacity for projects exceeding $50,000, and execution of our standard Subcontractor Agreement which incorporates by reference all relevant terms from these Terms including warranty obligations, insurance requirements, confidentiality provisions, and indemnification obligations. While we carefully select and supervise our subcontractors, Creative Home Decor serves as the prime contractor and assumes full responsibility for the quality, timeliness, and workmanship of all subcontracted work. You need not communicate directly with subcontractors — all coordination flows through your Creative Home Decor Project Concierge. If a subcontractor's work is deficient, Creative Home Decor will address the deficiency directly with the subcontractor at no cost to you. We maintain a Subcontractor Performance Scorecard system and continuously evaluate and refine our subcontractor network, replacing underperformers to maintain our quality standards.

19. Compliance with Anti-Discrimination, Fair Housing, and Accessibility Laws

Creative Home Decor is committed to equal treatment and non-discrimination in all aspects of our business operations. We comply with all applicable federal, state, and local anti-discrimination laws including the Fair Housing Act (42 U.S.C. § 3601 et seq.), Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, and all state and local human rights laws. We do not discriminate against any person on the basis of race, color, religion, sex, national origin, familial status, disability, age, sexual orientation, gender identity, marital status, source of income, veteran status, or any other characteristic protected by applicable law in the provision of services, pricing, marketing, scheduling, warranty administration, or any other aspect of our business. Our design and construction teams are trained to incorporate accessibility features in accordance with ADA Standards for Accessible Design, ICC A117.1 Accessible and Usable Buildings and Facilities, and applicable state accessibility codes when requested by the homeowner or when required by building codes. If you believe you have experienced discrimination in any interaction with Creative Home Decor, please report it immediately to our Compliance Officer at compliance@creativehomedecor.info or +1 213-825-1857. All reports are investigated promptly and confidentially, and no retaliatory action will be taken against any person who reports discrimination in good faith.

20. General Provisions, Severability, and Governing Law

Governing Law: These Terms and any Service Agreement shall be governed by and construed in accordance with the laws of USA, without regard to its conflicts of law principles, except to the extent that the laws of the state where the project is performed provide greater consumer protection, in which case those more protective laws shall apply. Venue: Any litigation not subject to arbitration (such as enforcement of an arbitral award, or disputes not covered by the arbitration agreement) shall be brought exclusively in the state or federal courts located in USA and you consent to the personal jurisdiction of such courts. Severability: If any provision of these Terms is held to be illegal, invalid, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it legal and enforceable, and if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect, and the illegality, invalidity, or unenforceability of any provision shall not affect the validity or enforceability of any other provision. Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party to be effective. Entire Agreement: These Terms, together with any executed Service Agreement, Change Orders, and applicable addenda, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether oral or written. Assignment: You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Creative Home Decor. Creative Home Decor may assign its rights and obligations to any affiliate, successor entity, or purchaser of substantially all of our assets, provided the assignee assumes all obligations under these Terms. Notices: All formal notices required under these Terms shall be delivered in writing via certified mail (return receipt requested), overnight courier (FedEx, UPS), or email (with read receipt confirmation) to the addresses specified at the beginning of this document or as subsequently updated in writing. Notices are deemed received upon actual receipt, or three (3) business days after mailing if sent by certified mail. Survival: The provisions of these Terms relating to warranties, limitation of liability, indemnification, intellectual property, dispute resolution, and general provisions shall survive the completion, termination, or expiration of any Service Agreement.